SlNo Regarding to Excellent (8–10) Good (6-8) Satisfactory (4 –6) Needs Improvement (4 & below) No Comments How satisfied are you with each of the following aspects of GCC REMIT services? 1 Service quality 2 Rates 3 Ability to meet your needs 4 System speed and performance Please rate our customer service on the following dimensions: 5 Answering your calls quickly 6 Getting the right person to help you 7 Returning your call when they promised they would phone you back 8 Professionalism and courtesy 9 Resolving/ Escalating service-related issue(s). 10 Quality of Service provided by the IT Help Desk How satisfied are you with our sales representative in each of the following areas: 11 Keeping in regular contact 12 Matching services to your needs 13 Getting you the most cost-effective solution 14 Promotional materials. How satisfied are you with GCC REMIT in each of the following areas: 15 Ease of doing business 16 Flexibility of contract terms 17 Strategic partnering How satisfied are you with GCC REMIT in each of the following areas: 18 Continue to use existing products/system 19 Recommend us to someone else 20 Ease of doing business Optional Information If you would like to be contacted by GCC REMIT management to discuss your needs or any service issues you may have, please fill in the information below. Full Name Required Organization Required Telephone & Ext Required Email Address Required Please enter valid Email Address Address Required Comments Thank you for participating in this feedback session. Your candid evaluation of GCC REMIT services is invaluable and much appreciated. We are working to improve our quality of service to keep pace with your needs on a world-class level..